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Why virtual try-on is not working properly on my customer's device?
To make ensure the good performance for virtual try-on, please firstly make sure your customer's device is meeting the minimum hardware requirements.
[PC]:
| Camera | 480p |
| Operation System |
|
| Browser |
|
[Mobile]:
| Camera | 480p |
| Operation System |
|
| Browser |
|
After you’ve met the requirements above, please also remember to click Allow on the pop-up message when our site asks for using your camera.
How is the virtual try-on experience taking longer than usual to start?
The time taken to launch the virtual try-on experience on your online store usually depends on the internet bandwidth. Generally, you'll experience a slower launch time when connected to an unstable internet connection.
