To make ensure the good performance for virtual try-on, please firstly make sure your customer's device is meeting the minimum hardware requirements.

[PC]:

[Mobile]:

After you’ve met the requirements above, please also remember to click Allow on the pop-up message when our site asks for using your camera.

The time taken to launch the virtual try-on experience on your online store usually depends on the internet bandwidth. Generally, you'll experience a slower launch time when connected to an unstable internet connection.