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View our frequently asked questions if you're looking for support and/or billing help
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What is Cleverbridge? Why am I seeing charges from Cleverbridge on my statement?

Cleverbridge is a payment gateway we are using, it processes all payments and transactions for Perfect Corp.'s Online Service. 

When you purchase/renew the subscription plan, Cleverbridge will send you a confirmation email that includes the billing and order details.

I can’t find my order confirmation email. What can I do?

When you purchase/renew the subscription plan, a confirmation email is sent to the email address entered under your Online Service account. 

If you can’t locate the confirmation email in your inbox, it maybe put under the spam folder by your email service provider. Please try searching in your spam folder to locate the confirmation email.

Where can I check my billing details and download the invoices?

To check your billing details and download the invoices:

1. Log in your Online Service console.

2. In the General Settings section on the left, click Billing.

3. In the Billing detail section, you can check your billing history and download the invoices.

How to manage my billing information?

Your billing information includes your credit card number and your billing address.

To manage the billing information:


1. Log in to the Online Service console.

2. In the General Settings section on the left, click Billing.

3. In the Billing information section, click Replace credit card.


Note: In the Billing detail section below, you may also check your billing history and download the invoices.

How to change my account password?

To change your account password:


1. Log in to Online Service console.

2. In the General Settings section on the left, click Account.

3. In the Personal profile information section, click Edit personal profile.

4. Click Change your password.

5. Follow the on-screen instructions to complete the process.

How to change the account owner?

A Online Service account consists of an account owner and staff members. The account owner can configure staff account permissions, change billing information, and more. If the account owner needs to be replaced, you can follow the steps to do so:


1. Log in to Online Service console.

2. In the General Settings section on the left, click Team.

3. In the Account Owner section, click Change owner.

How to manage staff accounts?

If you are the account owner, you can manage your staff accounts:


1. Log in to Online Service console.

2. In the General Settings section on the left, click Team.

3. In the Staff accounts section, click Add staff account/Remove.

4. Follow the on-screen instructions to complete the process.


Continue to learn about setting staff account permissions.

How to set staff account permissions?

If you are the account owner, you can set staff account permissions:


1. Log in to Online Service console.

2. In the General Settings section on the left, click Team.

3. In the Staff account section, click edit.

4. Select the permissions for the staff:

Each type of staff account permission gives your staff different authority in the console.

  • [Web consultation management]: Access to manage the Module Configuration page.
  • [Account]: Access to manage the Account page, including changing the subscription.
  • [Team]: Access to view the Team page.

Note: Only the account owner can manage permissions.

  • [Billing]: Access to manage the Billing page to make change to the billing information. 
  • [Report]: Access to all available reports under Analytics. You can't select specific reports that staff members can and can't access.
How do I manage the account if I subscribe to both Makeup & Eyewear Online Service?

If you subscribe to both services using the same email account, both services will be available in your Onile Service Console. You can switch between these two services at any time in the console.

Items like SKUs / Products, Module Configuration, API Integration and Analytics are managed seperately. This means that your set-up on either Online Service will not apply to the other.

How can I delete my account?

To delete your account, please log in to Your Console and find the Customer Support option to contact us. Our support team will assist you in deleting your account.

Note:
Deletion is permanent.
Once you delete your account, you cannot recover or recreate it. We do not recycle email addresses, which means that the same email address will not be available in the future.

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