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Support Center

View our frequently asked questions if you're looking for support and/or billing help
Subscription Management
Account & Payments
Trouble Shooting
Integration of YouCam for Web
What is cleverbridge? Why do I see the charge from cleverbridge on my statement?

Cleverbridge is our online reseller, who processes all purchase transaction tasks. 

When you purchase/renew our subscription plan, cleverbridge will send you a confirmation email that includes the charge and the order details.

If you have other concerns about your order or purchase-related problems, you may contact cleverbridge support team.
Why was my credit card declined?

For your privacy and security, credit cards don’t share information about why a card was declined with third parties. 

It could be as simple as information that was entered incorrectly, or your card may have a hold or block on international transactions.

Cleverbridge, our online reseller, sent you an email informing you that your payment was declined.

In this message you’ll find a link to “Change Payment Option”, which you can use to either re-try your payment again or to try with a different card or payment method. 

If you didn’t receive it, please check your junk or spam folder or try our easy-to-use Purchase Lookup page to have it re-sent.

If you need further assistance, please contact cleverbridge support team.

Note: This information was excerpted from cleverbridge FAQ, Why was my credit card declined?
I can’t find my order confirmation letter. What can I do?

Cleverbridge is our online reseller, who processes all purchase transaction tasks. 

When you purchase/renew our subscription plan, cleverbridge will send you a confirmation email that includes the charge and the order details.

If you can’t locate the confirmation email in your inbox, please try to find your junk box and spam or contact cleverbridge support team.
Where can I check my billing details and download the invoices?

To check your billing details and download the invoices:

1. Log in your PERFECT for SMB console.

2. In the General Settings section on the left, click Billing.

3. In the Billing detail section, you can check your billing history and click Download to download the invoices.
Managing my billing information

Your billing information includes your credit card number and your billing address.

To manage the billing information:

1. Log in your PERFECT for SMB console.

2. In the General Settings section on the left, click Billing.

3. In the Billing information section, click Replace credit card.

Note: In the Billing detail section below, you may also check your billing history and download the invoices.
Managing staff accounts

If you are the account owner, you can manage your staff accounts:

1. Log in your PERFECT for SMB console.

2. In the General Settings section on the left, click Team.

3. In the Staff accounts section, click Add staff account/Remove.

4. Follow the on-screen instructions to complete the process.

Continue to learn about setting staff account permissions.
Setting staff account permissions

If you are the account owner, you can set staff account permissions:

1. Log in your PERFECT for SMB console.

2. In the General Settings section on the left, click Team.

3. In the Staff account section, click edit.

4. Select the permissions for the staff:

Each type of staff account permission gives your staff different authority in the console.

[Web consultation management]: Access to manage the Module Configuration page.

[Account]: Access to manage the Account page, including changing the subscription.

[Team]: Access to view the Team page.

Note: Only the account owner can manage permissions.

[Billing]: Access to manage the Billing page to make change to the billing information. 

[Report]: Access to all available reports under Analytics. You can't select specific reports that staff members can and can't access.
Refunding of my order

You will not be charged during trial period.

When your trial expires and you choose to subscribe by selecting a quarterly/yearly membership, we will then charge your Payment Method.

Your membership will also automatically renew unless you cancel it prior to the end of the subscription.

To view your membership and end date of your subscription:

1. Log in your PERFECT for SMB console.

2. In the General Settings section on the left, click Account.

3. You can view the details of your membership in the Account Overview section.

As a result, you will not be reimbursed for the period that you were charged for.

Instead, your cancellation will take effect at the end of the current billing circle and you can use your PERFECT for SMB console until that day.

You may also refer to our Terms of Service for details.