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Support Center
View our frequently asked questions if you're looking for support and/or billing help
Why YouCam for Web isn’t working properly? I can’t access the camera to apply makeup.
To make sure the performance of YouCam for Web, please firstly make sure you’ve met the minimum requirements of YouCam for Web below.
[PC]:
| Camera | 480p |
| Operation System | - Windows 7 - MacOS High Sierra 10.13 |
| Browser | - Edge 17 - Chrome 64.0 - Safari 11.1 - Firefox 63 - Sogou 8.5 |
[Mobile]:
| Camera | 480p |
| Operation System | - iOS 11 - Android 6.0 |
| Browser | - iOS: Safari 11.2 - Android: Native browser: Chrome 70 |
After you’ve met the requirements above, please also remember to click Allow on the pop-up message when our site asks for using your camera.
Note:
The browsers below are incompatible with YouCam for Web:
- PC: Internet Explorer, UC browser, QQ
- Mobile: iOS Chrome, Samsung Internet, Opera Mini
Why the makeup effect can’t work? How does the code look like?
Please make sure you have a button or a link called “YMK.applyMakeupBySku” on your product’s frontend page.
The SKU ID in parentheses should be replaced programmatically with your SKU ID set up in console.
For example, the code of button click should look like this:
<button onclick="YMK.applyMakeupBySku('LIP_COLOR_01_01')">
Apply Lip Color
</button>
If you are not sure how to replace it, you can find more details in API library or ask your webmaster.
How long will YouCam for Web take when integrated as iframe on the webpage?
It depends on the internet bandwidth.
Generally, if you’re using Wi-Fi, it may take 5-7 seconds for the initial launch.
