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Why virtual try-on is not working properly on my customer's device?

To make ensure the good performance for virtual try-on, please firstly make sure your customer's device is meeting the minimum hardware requirements.


[PC]:

Camera480p
Operation System
  • Windows 7 and above.
  • MacOS High Sierra 10.13 and above.
Browser
  • Edge 17 or higer version
  • Chrome 64.0 or higher version
  • Safari 11.1 or higher version
  • Firefox 63 or higher version
  • Sogou 8.5 or higher version



[Mobile]:

Camera480p
Operation System
  • iOS 11 or higher version
  • Android 6.0 or higher version
Browser
  • iOS: Safari 11.2 or higher version
  • Android: Native browser Chrome 70 or higher version


After you’ve met the requirements above, please also remember to click Allow on the pop-up message when our site asks for using your camera.

How is the virtual try-on experience taking longer than usual to start?

The time taken to launch the virtual try-on experience on your online store usually depends on the internet bandwidth. Generally, you'll experience a slower launch time when connected to an unstable internet connection.


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